Belmopan, June 13, 2025.
The Government of Belize, through the Ministry of Finance’s Central Execution Unit (CEU), announces the official launch of its Grievance Redress Mechanism (GRM), a national initiative designed to promote transparency, accountability, and citizen engagement across all development projects under the CEU’s oversight. This GRM serves to improve project implementation by providing all project-affected persons (PAPs), stakeholders, and vulnerable groups with clear, accessible, and inclusive channels to voice their concerns and receive timely, fair resolutions. It is a key safeguard aligned with the Government’s national priorities and commitment to uphold international Environmental and Social Standards in partnership with the Inter-American Development Bank (IDB), World Bank, and other development partners.
Key features of the CEU Grievance Redress Mechanism include:
- Multiple complaint channels:
-
- Face-to-face reporting at CEU offices or with local officials (alcaldes, councillors, MPs)
- Grievance Drop boxes at project sites and community locations
- Dedicated Landline: +501 822-4106
- Email : grievance@ceu.mof.gov.bz
- Website: https://mof.gov.bz/complaints/
- Timely acknowledgement and investigation: All complaints are acknowledged within 3 working days and undergo screening and investigation within 5 working days.
- Structured resolution process: Grievances are addressed in a fair and transparent manner with documented outcomes, timelines, and complainant feedback.
- Appeals and escalation: Unresolved grievances are reviewed by the CEU Grievance Redress Steering Committee System, with further recourse through the courts (if necessary), ensuring every voice is heard.
- Confidentiality and protection: Complainants may report anonymously and request confidentiality to ensure their safety and dignity.
To enhance collaboration between the Government and the people of Belize, there will be a series of planned public outreach activities designed to engage with stakeholders at strategic project implementation zones across the country.
For more information, visit: Complaints – Ministry of Finance https://mof.gov.bz/complaints/
To submit a grievance, contact: grievance@ceu.mof.gov.bz
Ends
